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Adult Learning Courses
Introduction to Working in Customer Service (Course: 66)
Monday 11 January 2027 Bank Top Neighbourhood Learning Centre Blackburn
About the event
Build the skills and confidence to succeed in a customer-focused workplace. This practical course covers effective communication, conflict resolution, problem-solving, excellent customer service, assertiveness and professionalism. Hands-on activities include shadowing administrative staff, reception role play and conflict scenarios. You will also develop teamwork, time-management and wider employability skills to support progression into employment or further training.
Course dates and times
- Mon 11 Jan 20279:30am – 2:30pm
- Mon 18 Jan 20279:30am – 2:30pm
- Mon 25 Jan 20279:30am – 2:30pm
- Mon 1 Feb 20279:30am – 2:30pm
- Mon 8 Feb 20279:30am – 2:30pm
- Mon 22 Feb 20279:30am – 2:30pm